Unused purchases
You may request a full refund within 14 calendar days of purchasing a Credit pack if none of that pack's base or bonus Credits have been used. This is our proposed voluntary refund window, subject to approval before publication. Partly used packs do not qualify for routine voluntary full or partial refunds. This rule does not restrict mandatory rights or remedies.
Generation usage and failures
Credits charged for successfully delivered generated results are normally not refundable simply because you change your mind or prefer a different artistic result. Failed, timed-out or unsaved generation tasks release their reserved Credits. Releasing a reservation is not a cash refund. Please report a verifiable delivery defect or incorrect charge so we can investigate and provide an appropriate remedy.
Errors and mandatory rights
Duplicate charges, purchases whose promised Credits were not delivered, unresolved service failures and legally required refunds are reviewed separately. The voluntary time and usage restrictions do not override applicable statutory withdrawal rights, rights concerning a service that does not conform to its description, or Creem's applicable buyer protections. Digital-content and digital-service exceptions depend on the law and the actual purchase/consent flow; use of the service alone is not a universal waiver.
Requests and processing
Email support@renderrecipe.com with the account email, order identifier and relevant explanation. Do not send passwords or full card details. Refunds for Creem transactions are processed through Creem and its supported payment channels. An approved refund revokes the corresponding purchased and bonus Credits; free promotional Credits are not independently refundable. Receipt of a request is not confirmation that a refund has completed. We will communicate the decision and processing status; payment-provider and bank timing can vary.